Course Description:
The topics covered in this course include: Introduction What is Change Management?, Why Invest in Change Management?, Required Management Skills, Decision Making, Coalition Building, Achieving Action, Maintaining Momentum and Effort, Risk Planning and Evolution, Timescales, Change Roles, Sponsors-Agents-Advocates, Targets, Transition, Team Change, Principles, Change Skills, Influence and Negotiation Skills, Analytical Skills, People Skills, System Skills - Feasibility Statement, System Skills - Organization Problem Statement, Business Skills, Change Management as Problem Solving, Change as a How Problem, Change as a What Problem, Change as a Why Problem, The Change Process, The Ending State, The Transition State, The Future, Managing Transition, External Analysis, Economic Changes, Industry Changes, Technological Changes, Social Changes, Legal and Legislative Changes, Eco-environmental Changes, Internal Analysis - factors for success, Internal Analysis - resource audit, Change Management Steps, Choosing the Target, Getting the Green Light, Planning the Change Strategy, The Transition Team, Initiating Action, Unfreezing-Moving -Refreezing, Consolidating the Learning and Moving to the Next Cycle, Introduction Change and Culture, Observable Behaviors, Leaders, Pretenders, Dissenters, Coping Cycle, Denial and Defense, Discarding, Adaptation, Internalization, Organizational Responses to Change, Upper Management- Middle Management -Employees / Workers / Associates, Managing Change, Democracy, Collaboration Participation / Intervention Direction Coercion, Perceptions of the change program, Reversible - Divisible- Concrete - Familiar - Congruent - Sexy - Selfless.