Course Description:
The topics covered in this course include: Introduction to Effective Workplace Relationships, Characteristics of an Effective Workplace, Positive Business Relationships, Mutual Respect, Integrity and Trust, Objectivity, Sensitivity, Flexibility, Communication, Collaboration and Recognition, Develop Trust and Confidence, Treat People with Integrity, Respect and Empathy, Use Organizational Standards to Support Effective Workplace Relationships, Social Ethical Business Practice/Process, Optimize Your Interpersonal Style, Driver - Expressive - Analytical - Amiable - Ensure - Competent and Performance., Visual, Auditory, Tactile/Kinesthetic, Sourcing Information, Analyzing Information, Disseminating Information, Who Needs the Information, When is the Information Needed, How will the Information be Presented, How will the Information be Used, Testing Retention, Building on Past Success, Build and Maintain, Networks and Relationships, Networking, Mentoring and Coaching, Encourage, Research and Risk, Teach, Coach, Identify Opportunities and Managing Diversity, Manage Difficulties to Achieve Positive Outcomes, Problem-Solving, People Considerations, Time Considerations, Understanding Considerations, Information and Clarity Considerations, Situation Considerations, Conflict Prevention and Resolution, Considerations Alternative and Acceptance, Considerations Results and Benefits, Considerations Consistency Considerations, Problem-Solving, Identify the Problem Decide Who to Involve, Define Alternatives, Evaluate the Alternatives, Make a Decision, Implement the Solution, Monitor Results, Managing Conflict, Pre-Session , Post-Session, Managing Change, Choosing the Target, Planning Initiating Action, Making Connections, Rebalancing to Accommodate the Change, Consolidating the Learning, Moving to the Next Cycle, Team Leader Skills, Assessment Tool.