Negotiation
The topics covered in this course include: Negotiation, Influencing, Persuasion and Negotiation, Start with yourself , Processing and Reacting, Self-talk, Take time to collect yourself, Redefining Yourself , Being Assertive, Look as if you mean it, Breathe, Mind movies, Bin the extras and Your Radar, Influence and Persuasion, The Groundwork, Seek v
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Orientation
Orientation
Quality Customer Service
The topics covered in this course include: Introduction to Quality Customer Service, What is Quality Customer Service /, Change your Paradigm, Customer Expectations, Basic, Expected, Desired and Unanticipated, Identify Your Customers, Identify Customer Needs, Deliver Quality Customer Service, Strategy, People , Systems, Monitor and Improve Results,
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Change Management
The topics covered in this course include: Introduction What is Change Management?, Why Invest in Change Management?, Required Management Skills, Decision Making, Coalition Building, Achieving Action, Maintaining Momentum and Effort, Risk Planning and Evolution, Timescales, Change Roles, Sponsors-Agents-Advocates, Targets, Transition, Team Change,
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Positive Workplace Environment
Positive Workplace Environment