Course Description:
The topics covered in this course include: Types of Training, Who Needs Training?, OH and S Training and the Law, Employee Responsibilities, Safe Work Practices, Health and Safety when using a Computer, Lighting, Seating, Keyboard and Mouse, Monitor and Document Placement, Work Process, Emergency Preparedness Process, Risk Assessment, Planning and Documentation, Every Day Safety, Protective Equipment, Emergency, How Employees will be notified, Evacuation Procedures, Evacuation Procedures – Fire, Safety Procedures – Earthquake, Emergency Supplies and First Aid, Vital records protection, Competent Persons, Closing the Facilities, Assessing damage post-disaster, Resuming Operations, Maintenance - Fire Prevention, Maintenance – Disability, Maintenance - Material Safety Data Sheets, Maintenance - Trash and Recycling, Maintenance – Security, Maintenance - Electrical Outage, Maintenance - Emergency Evacuation Plan, Maintenance - Disaster Supplies and Maintenance - Tools and Equipment, Control Measures, Personal Protective Equipment, Eye and' Face Protection, Head Protection, Foot, Hand and Body Protection, Ear Protection, Machine Guarding, Flammable and Combustible Liquids, Machinery and Tools, Confined Spaces, Electrical, Electrical – Examination, Installation and Use, Walking and Working Surfaces, Housekeeping, Aisles and Passageways, Covers and Guardrails, Floor Loading Protection, Protection for Floor Openings, Protection of Open-Sided Floors, Platforms, and, Runways, Stairway Railings and Guards, Checklist for Prevention of Fire and Monitoring, Risk Assessment, Risk Assessment Baseline Activities, Comprehensive Survey, Change Analysis, Hazard Analysis, Health and Safety Inspections, Analysis of Hazards, Employee Reports, Accident and Incident Investigations, Injury and Illness Trend Analysis, Self-Inspection Checklists and General Duties, Accident Prevention, Direct Causes of Accidents, Indirect Causes of Accidents, Basic Causes of Accidents, Accident Investigations, Reporting and Investigative Procedures, Procedures - Define the Scope, Procedures - Assign a Team, Procedures - Visit and Inspect the Site, Procedures - Conduct Interviews, Procedures - Analyze the Data, Procedures - Summary Report and Job Safety Analysis, Industrial Hygiene Process, Recognizing Hazards, Engineering, Work Practice Controls, Administrative Controls, Types of Hazards, Air Contaminants, Chemical Hazards, Biological Hazards, Physical Hazards, Ergonomic Hazards and Material Safety Data Sheets.
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Change Management
The topics covered in this course include: Introduction What is Change Management?, Why Invest in Change Management?, Required Management Skills, Decision Making, Coalition Building, Achieving Action, Maintaining Momentum and Effort, Risk Planning and Evolution, Timescales, Change Roles, Sponsors-Agents-Advocates, Targets, Transition, Team Change,
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Positive Workplace Environment
Positive Workplace Environment
Orientation
Orientation
Quality Customer Service
The topics covered in this course include: Introduction to Quality Customer Service, What is Quality Customer Service /, Change your Paradigm, Customer Expectations, Basic, Expected, Desired and Unanticipated, Identify Your Customers, Identify Customer Needs, Deliver Quality Customer Service, Strategy, People , Systems, Monitor and Improve Results,
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Customer Service and Consulting
The topics covered in this course include: Managing Transition, External Analysis, Economic Changes, Industry Changes, Technological Changes, Social Changes, Legal and Legislative Changes, Eco-environmental Changes, Internal Analysis - factors for success, Internal Analysis - resource audit, Change Management Steps, Choosing the Target, Getting the
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