Online Course » Quality Customer Service

Course Description:
The topics covered in this course include: Introduction to Quality Customer Service, What is Quality Customer Service /, Change your Paradigm, Customer Expectations, Basic, Expected, Desired and Unanticipated, Identify Your Customers, Identify Customer Needs, Deliver Quality Customer Service, Strategy, People , Systems, Monitor and Improve Results, Select the Right People, Build Trust and Rapport with Customers, Overcome Resistance, Communication Skills, Mutual Respect, Objectivity, Empathy , Flexibility, Comparison, Mind-Reading, Filtering, Judging, Debating and Placating.
Hours:
1.50

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Quantity Unit Price
$38.21




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