Online Course » Identifying Customers' Needs

Course Description:
The objective of this online employment training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At the end of this training session trainees will be able to recognize the importance of correctly identifying customers’ needs, ask the right questions to accurately identify needs, identify and take advantage of cross-selling opportunities, and present products, services, and solutions that meet customers’ needs.
Hours:
0.50
Certificates:
BLR - view details

Order Online Course

Quantity Unit Price
$25.54




Other Courses You May Be Interested In

Customer Service-How to Promote Excellent Service Among Your Staff
The objective of this online training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers. At the end of this training session supervisors will understand what customers expect from their employees, be able to create a customer-oriented focus in their department, and train ...

Phone Skills
The main objective of this online employment training course is to cover the basic phone skills needed to be a successful customer service representative. At the end of this training session trainees will be able to answer the phone professionally and effectively, handle transfers and holds successfully, make the most of opportunities to call ...

Handling Customer Complaints
Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt com ...

Time Management Skills for Employees
This online time management training course will teach employees how to gain control over their time so that they can work more efficiently and productively. This course suggests ways that employees can make better use of their time and accomplish more with less effort. By the end of this training course, employees will be able to identify and elim ...

Effective Communication for All Employees
Effective workplace communication is the foundation of positive and cooperative working relationships. The objective of this online communication training course will teach employees the basics of effective workplace communication. At the end of the training session, you will be able to understand the benefits of effective workplace communica ...

Forgot Password help button image Create Account