Online Course » Client Focused Communications - Clientspeak: Patronizing Language

Course Description:
Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.
Course Objective:
After completing this lesson the learner will be able to:  improve methods of communicating with clients by using:  word choice, tone of voice and learning how language can positively and negatively affect clients.
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